Kovacity Sale Policy

Effective Date: January 3, 2025

Welcome to Kovacity, the leading name in high-end fashion hats. At Kovacity, we are passionate about offering not only the finest materials and craftsmanship but also an exceptional shopping experience that reflects our brand’s commitment to excellence. Our Sale Policy outlines the details and procedures regarding sales transactions, product discounts, promotions, and other important information to ensure a smooth and enjoyable experience for you.

Please read this Sale Policy thoroughly before making a purchase. By shopping on Kovacity.com, you agree to comply with and be bound by the terms outlined in this policy.

1. Sale Items and Discounts

At Kovacity, we occasionally offer sale items and discounts on selected products. These promotions may be time-limited or tied to specific events, such as seasonal sales or special offers.

1.1 Sale Items

Sale items are products that have been discounted from their original price. Sale items can include hats, accessories, or exclusive collections that are available at reduced prices for a limited time. Discounted prices are clearly marked on the product pages, and the original price will be shown next to the discounted price for comparison.

1.2 Discount Codes and Promotions

Occasionally, Kovacity offers promo codes that can be applied at checkout for additional savings. To redeem a promo code, simply enter the code in the Discount Code field on the checkout page. Please note that:

  • Promo codes are non-transferable and cannot be combined with other discounts or offers unless otherwise stated.
  • Discounts may be applied only to certain categories of products and may exclude sale items or limited edition collections.
  • Promo codes must be applied before the completion of the checkout process. Once the order is confirmed, the promo code cannot be added retrospectively.

To stay updated on our latest sales and promotions, we encourage you to subscribe to our newsletter or follow us on social media. This way, you will never miss an exclusive offer from Kovacity.

1.3 Black Friday, Cyber Monday, and Seasonal Sales

Throughout the year, Kovacity participates in Black Friday, Cyber Monday, and seasonal promotions. During these sales, you will find significant discounts across our entire product range. However, please note that:

  • During high-demand sales events, product availability may be limited, and items may sell out quickly.
  • Discounts and promotions during these periods may be subject to terms and conditions, including limitations on product categories or the minimum purchase required.

2. Price Adjustments

At Kovacity, we understand that prices may fluctuate due to various factors such as changes in supply chain costs or special promotional events. While we always strive to offer our customers the best possible prices, we do offer price adjustments in certain situations.

2.1 How Price Adjustments Work

If you have made a full-price purchase within the last 7 days and the product goes on sale at a lower price, we will honor a one-time price adjustment for the difference in price. To request a price adjustment:

  1. Contact our customer service team at info@kovacity.com.
  2. Provide your order number and details of the product that is now on sale.
  3. Our team will review your request and process the price adjustment within 5-7 business days.

Please note that price adjustments are not available for items purchased during promotional sales or limited-time offers.

3. Sales Exclusions

Not all items may be eligible for sales or discounts. Kovacity reserves the right to exclude certain products from sale events or promotional offers, which may include:

  • Custom-made items: Personalized or custom-designed hats cannot be discounted or returned.
  • Limited edition collections: Special collections with exclusive designs may not be eligible for discounts.
  • Gift cards: Discount codes and sales promotions do not apply to the purchase of gift cards.
  • Shipping costs: Sales and discounts are applicable only to the products themselves, not the cost of shipping or handling.

You will find information about exclusions on the product page or in the terms and conditions of specific promotional events.

4. Sale Terms and Conditions

4.1 All Sales Are Final

Unless otherwise stated, sale items are final sale. This means that items purchased during a sale event or with a discount are not eligible for return or exchange unless the product is defective or damaged.

4.2 Defective or Damaged Products

If your purchase arrives damaged or defective, please contact our customer service team immediately at info@kovacity.com within 7 days of receipt. We will arrange for a replacement or refund at no additional cost. Please provide clear photographic evidence of any damage or defects when contacting us.

4.3 Limited Quantities

Sale items may be available in limited quantities and are offered on a first-come, first-served basis. Once an item is sold out, it may not be restocked. Please be aware that high-demand items during sales events may sell out quickly, and we cannot guarantee product availability once the sale period ends.

5. Shipping & Handling for Sale Items

Shipping and handling for sale items follow the same guidelines as regular-priced products. Please see our Shipping & Delivery Policy for more information about delivery timelines, shipping costs, and international orders. However, please note the following:

  • Free shipping promotions may not be available on sale items.
  • If you purchase both sale and regular-price items in the same order, shipping fees may vary depending on the total weight and destination of your order.
  • Rush delivery options may be subject to additional fees for sale items, especially during peak sales periods like Black Friday or Cyber Monday.

6. Promotions on Social Media & Newsletters

To stay up-to-date with the latest sales, promotions, and product launches, we encourage you to subscribe to our newsletter and follow Kovacity on social media. By subscribing, you will gain access to exclusive discounts and be among the first to know about special offers, limited-time sales, and new product drops.

7. Payment Methods for Sale Purchases

Kovacity accepts various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our payment gateway, ensuring that your personal and payment details remain protected.

8. Modifications to Sale Policy

Kovacity reserves the right to modify or update this Sale Policy at any time. All updates will be posted on our website, and the revised policy will take effect from the date of posting. We recommend that you regularly review the Sale Policy to stay informed about any changes to our terms and conditions.

9. Customer Service and Support

If you have any questions regarding our Sale Policy, specific promotions, or need assistance with a purchase, please reach out to our dedicated customer service team:

Our team is available Monday through Friday, from 9:00 AM to 6:00 PM (GMT), and we are here to assist with any inquiries you may have.